********** Cancelation Experience

Vodacom, this is now the 8th time I am contacting you to cancel a contract. Initially, we canceled the contract when it was due for an upgrade in May, we were continuously billed as the cancelation was never done! We again canceled this in October, but to no surprise, we are STILL being billed.

Despite numerous of your staff promising that they have canceled it, or will call you back etc etc it still doesn't happen. Not to mention all the other countless calls where you are placed on hold after explaining everything and the call is dropped.

You are very quick to have people sign up, but when it comes to canceling, it is an absolute nightmare.

I now want, in writing, that this has been canceled together with confirmation that you will credit what you have technically ****** by end of day today, Dec 23, 2020.