********** attitude received by Lokila

I called and spoke to Lokila who very rudely asked me to disconnect my speaker phone with zero telephone etiquette. With a continued unwelcoming, condescending tone he asked for my query and provided me with a cold statement with no options as I wanted to transfer airtime from one sim to another. As a valued Vodacom client I expect "options". I called again and the same agent Lokila answered, stating that his answer was final and other agents would follow suit. I am very very shocked and horrified with his disposition. It's disgusting how a call center agent can speak to a client with such disdain. I hope he gets a final written warning! Juxtaposing to Lokila I spoke to a graceful lady Katlego Mangesi who helped me with a smile. Wow. She revived my hope with my query and provided options to my complex query, which is something Lokila dismally failed to do. Katlego was informed and a pleasure to speak with and because of her I will be opening a second contact with Vodacom. Katlego will help boost Vodacoms bottom line thus she should get an increase on her monthly bottom line.