1 reviews | Active since Feb 2013
********** and vile and useless service.
<p>I received a phone call and the lady said she was from Vodacom and that I was due for an upgrade. We decided on a phone and that the delivery would be the next day. That was Thursday and this is Wednesday of the next week.</p> <p> </p> <p>Nobody at Vodacom has a clue what is happening on my account and then I find out that I have a new service provider and that Vodacom cannot help me. I left a complaint message with the vodacom website on the Tuesday and more than 24 hours later nobody has called me to discuss my issue. Now when I phone this new company (Altel or Eltel) they put the phone down in my ear and don't resolve my query.</p> <p> </p> <p>I get put through from one end to the next of Vodacom and I am sick and tired of the slow spoken dribbe with which I have to deal.</p> <p> </p> <p>So, no phone, nobody to talk to and nobody at Vodacom who cares. Is this the kind of company you want to deal with. I will sure as heck tell everyone I know about the lack of service Vodacom is offering their clients.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
