ER
Etienne R

1 reviews | Active since Feb 2013

28 Sept 2016, 14:21

********** and vile and useless service.

<p>I received a phone call and the lady said she was from Vodacom and that I was due for an upgrade. We decided on a phone and that the delivery would be the next day. That was Thursday and this is Wednesday of the next week.</p> <p> </p> <p>Nobody at Vodacom has a clue what is happening on my account and then I find out that I have a new service provider and that Vodacom cannot help me. I left a complaint message with the vodacom website on the Tuesday and more than 24 hours later nobody has called me to discuss my issue. Now when I phone this new company (Altel or Eltel) they put the phone down in my ear and don't resolve my query.</p> <p> </p> <p>I get put through from one end to the next of Vodacom and I am sick and tired of the slow spoken dribbe with which I have to deal.</p> <p> </p> <p>So, no phone, nobody to talk to and nobody at Vodacom who cares. Is this the kind of company you want to deal with. I will sure as heck tell everyone I know about the lack of service Vodacom is offering their clients.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2016, 14:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team