**********!!!

HORRIBLE!!!!

I would hereby warn people to be wary of taking up contracts with Vodacom. I had a contract which ended in April 2020, I called in to cancel and was given confirmation over the phone. A few months later i receive an sms stating that i owe Vodacom R2200 and that my account has been handed over. I call in to dispute and request call recordings and assistance to no avail. Everytime i call in i am told that managers and team leaders are in meetings. The worst part about this outrageous claim is that the account has been marked in arrears for months and i discovered this when i app**** for bond to purchase a home. I was informed that my credit score has dropped by 35 factors due to Vodacom account that hasnt been paid. I still await feedback and assistance, i want the call recordings and i have emails i sent to cancel the contract in May 2020 to which no one has responded to date. I need a manager to contact me asap as i have requested multiple times telephonically otherwise i will lodge a complaint to the credit ombudsman against Vodacom. Your service is absolutely **********, i am so disgusted and i will never use your services again Vodacom!