Horific bad service by staff with NO knowlege

Horific bad service by staff with NO knowlege and a contact centre slower than a big fat overeaten worm who lost all his feet.<br> My phone was ****** and I went to Cresta Vodacom to find out what I need BEFORE I report the theft at the police station. The Vodacom staff member said only the IMEI number. The police sent me back and said I need a ITC reference number. I had to go back again. <br> I did a sim swop on Saturday and on Monday had to hold on for 22 minutes to report that my sim is not activated. The first call centre staff member put the phone down when I was trying to explain to her. I held on for 16 minutes and then for 22 minutes. As I am typing, I am now for 39 minutes on the line. I am trying to unlock my device. The web site Vodafone Protect is not working AT AL and states that my account is not linked but my device is blocked. I tried to explain to the lady at the Vodacom call center that I need a new 6 digits code to unlock and unblock my phone, but she said my account is not linked. I asked her PLEASE to speak to her backoffice to get this sorted out. I am now holding on for 45 minutes. Please help!!! <br>