Horible pathetic disgusting service

Pathetic disgusting service I phoned them in September to cancel my 2 lines and was told with immediate effect as of 1st October it will but came to 1st October it wasn't changed i have been phone customer service agian it wasnt done and no records of me phoning what the f??? Then the lady said don't worry she will cancell it and from 1st November it will be damn come to 1st November I was billed agian and finally I spoke to guy who knew what he was canceled it at the same time I recieved a message of confirmation the other 2 ppl didn't send message of confirmation and worst the department that responsible for cancel u wait like 20min online finally gets cut off yet they ask u to rate ur service happen 3 times. Finally I've been loyal vodacom customer for the past 18years when asked to be compensation for the contracts not been called they said they can't compensate when asked for a gift or gift voucher said will speak to our manager and will get back n we will phone u the next day up till now I'm still waitg for the call other networks give they loyal clients something I have 8 contract yet I never get f??? All.