IM
Isaiah M
1 reviews | Active since Nov 2012
07 Nov 2019, 16:32
Horibble service from Vodacom.
I had a contract with Vodacom that exprired years ago and moved on to prepaid. I awanted to take up a new contract but was told I cant because my old one still shows as active. was told to call *** to rectify. I tried calling but got no help. the consultants are either not interested (they just hang up) or systems is offline. this was for over a week now. I have given up on Vodacom and now looking for an alternate network to take contract with and move my number. Vodacom service sucks, it is alsmost impossible to get help.
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Replies (2)
Vodacom's replyOfficial
08 Nov 2019, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2019, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Nov 2019, 09:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply14 Nov 2019, 09:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team