Hopless at Service

Item: Vodacom
Rating: 1
Author: Mark E

@Vodacom, have any of your employees ever tried to use any of your portals to log a Network problem?? It is F@#$ing impossible. The website gives you a 'portal' that gives me a map which then offer for me to buy something. Dialing 135 results in a proudly announced new IVR which takes you in F#$%ing circles. The WhatsApp chat takes your to TOBI which is impossible to navigate and from the APP you end up back at TOBI... End result we are still having huge network problems in White River and it is IMPOSSIBLE to log a call with bunch. What a joke you guys are.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

09 Dec 2025, 07:15

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Dec 2025, 07:15

Official

Mark E's updateReviewer Update

10 Dec 2025, 15:17

Two working days later - not a peep from Vodacom. 50% of all calls fail here in White River for all Vodacom users, and impossible to get a service from Vodacom.

Mark E's update10 Dec 2025, 15:17

Reviewer Update

Two working days later - not a peep from Vodacom. 50% of all calls fail here in White River for all Vodacom users, and impossible to get a service from Vodacom.

Mark E's updateReviewer Update

11 Dec 2025, 09:36

Another day gone by.... still waiting for that promised phone call.... Shocking service

Mark E's update11 Dec 2025, 09:36

Reviewer Update

Another day gone by.... still waiting for that promised phone call.... Shocking service