zZ
zandinel Z

1 reviews | Active since Oct 2016

17 Oct 2016, 08:50

Hoping if I keep writing how terrible you are here, something might actually happen.

<p>After you have written your review here, Vodacom will send you an email apologising for how you were inconvenienced and asking more deatils.</p> <p> </p> <p>You provide said details and what happens next? Absolutely nothing!! </p> <p>I am furious that this is how Vodacom treats it's customers. I have tried to call and wait for what feels like hours to get through only to have my calls repeatedly dropped. I am calling from overseas, so on top of your frustrating incompetency, I am now losing more money.</p> <p> </p> <p>I have posted repeatedly to this site in the hopes that you (Vodacom) would show some professionalism and at least help me, but it seems it all falls on deaf ears.</p> <p>I'm just done.......</p>

0
Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 10:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team