SH
Sue H
1 reviews | Active since Nov 2015
19 Dec 2019, 06:42
Hopeless Vodacom Tobi helper
The Vodacom app had a very trendy direct help bot called Tobi. As this is the Xmas season, I thought it would be practical to use this service rather than go into a store. But for 3 days I have been told that the service I request is unavailable. How is this helpful? Presumably Vodacom spent plenty of money on developing this interactive Tobi bot, but for what purpose?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Dec 2019, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply19 Dec 2019, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Dec 2019, 10:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply27 Dec 2019, 10:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team