GJ
Grant J

1 reviews | Active since Mar 2021

25 Mar 2021, 12:02

HOPELESS ********* VODACOM

This is the third time I'm writing in Lieu of absolute FAILURE ! by VODACOM to manage escalation dating back monthly for 12 Months around connectivity. Pathetic responses saying its resolved (no call to me) and in actual fact it is only to manage Twitter and Hello Peter escalations so they can be muted. I have had NO!!!! RESOLVE since last HelloPeter complaint or the previous, NO sorting out connectivity from my office, NO response to the lack of any connection during COVID (my bill proves it- yet they wont refund the subscription), NO! Response to the subscriptions they just APPLY and charge me for WITHOUT permission... HOPELESS HOPELESS VODACOM

0
Replies (2)
Vodacom
Vodacom's reply25 Mar 2021, 13:58
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

GJ
Grant J's update25 Apr 2021, 11:59
Reviewer Update
still nothing