Hopeless service

Item: Vodacom
Rating: 1
Author: Carol P

Our Internet speed is beyond shocking, I have been phoning for 3 weeks to get it sorted and have wasted days on the phone and I am getting nowhere, today our speed is worse than ever My husband inadvertently switched from fibre to Vodacom LTE, which is the biggest mistake; as Vodacom cannot increase our Internet Speed I app**** for Vodacom fibre and have been declined I feel if Vodacom cannot offer us the speed we require they should automatically install fibre Vodacom service is the worst I have ever come across I was on the phone last Monday for a whole morning and spoke to ten different people, promised a phone call back which never happened I think I should cancel everything we have with Vodacom, as they obviously cannot help me and nobody knows what to do Carol Plunkett

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Helpful (0)

Replies (4)

Vodacom's replyOfficial

03 Feb 2026, 07:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Feb 2026, 07:26

Official

Carol P's updateReviewer Update

05 Feb 2026, 11:36

I am still waiting for a follow up from them, but as I said Vodacom has no service!
Carol

Carol P's update05 Feb 2026, 11:36

Reviewer Update

I am still waiting for a follow up from them, but as I said Vodacom has no service!
Carol

Carol P's updateReviewer Update

09 Feb 2026, 10:06

I have had enough of Vodacom, I have still not had any follow up and this morning phoned there Customer non-service department and again they want me to hold the line to be sent from pillar to post I have no desire to spend the whole morning on the phone again, I was already speaking to person number three, they also have the nerve to increase our monthly payment by R60 for what

How do I cancel everything I have with Vodacom? I expect that will also take forever Carol

Carol P's update09 Feb 2026, 10:06

Reviewer Update

Carol P's updateReviewer Update

19 Feb 2026, 10:09

Now I have been refused Fibre on what grounds, who knows? What a useless company, I still have poor Internet connection, hopefully I can manage to close my account as this is going now where

Carol P's update19 Feb 2026, 10:09

Reviewer Update

Now I have been refused Fibre on what grounds, who knows? What a useless company, I still have poor Internet connection, hopefully I can manage to close my account as this is going now where