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shaakira S

1 reviews | Active since Mar 2011

30 Oct 2018, 15:14

hopeless service

I called over two weeks ago and lodged a complaint about a ********** transaction every month on my standard bank account for cell number **********

I hope it has been stopped.

Also I am awaiting proof that the monies will be refunded to me.

My number is ********** - can someone please sort out and call me. i cannot wait any longer.

0
Replies (3)
Vodacom
Vodacom's reply30 Oct 2018, 16:23
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply30 Oct 2018, 19:28
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards Consumer Website Team 
sS
shaakira S's update05 Nov 2018, 08:40
Reviewer Update
i have sent through the necessary documentation. when will i receive my refund. has the dr order been cancelled