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edwin R
1 reviews | Active since Mar 2009
16 Nov 2021, 12:47
Hopeless Help
My wife obtained her phone on a Vodacom contract a couple of years ago. When the contract expired she changed to a pay as you go one but then entered into a R29 a month data contract only. Money has been deducted from her airtime on a monthly basis for months in accordance with this new agreement. This contract she now wants to cancel but wishes to keep her existing phone number and continue on the pay as you go option.
I have been in contact with Vodacom help on Twitter, followed their instructions on how to cancel the data contract only for none of this to work. These instructions included a couple of different phone numbers to phone in order to cancel said contract. Everytime I did so I received a message stating that my wife never had a data contract with Vodacom. Yet, come 11th of every month R29 gets deducted from her airtime. A person named "Ruben" from Vodacom phoned to say he would be looking further into this matter and assured me he'd sort it out and would phone me within a day or two regarding this. Stated he needed to talk to people who dealt with the Hello Peter complaints. This was last week and to date I've heard nothing further.
I am posting this here in the hope that this problem will be resolved before another R29 is ****** from my wife for something she no longer wants or has need for. As a pensioner we cannot afford to have money that can be used elsewhere if necessary taken from us on a monthly basis. If we need something we will pay for it quite willingly but we aren't happy just having money taken away from us for something we possibly no longer need.
This issue started with Twitter Help Desk almost a month ago and is still ongoing.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
16 Nov 2021, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Nov 2021, 15:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 15:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
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edwin R's updateReviewer Update
17 Nov 2021, 18:54I thank you for this latest reply of yours and trust that this issue will soon be resolved.
I would also like to add that I have seen a message posted by yourselves regarding this query wherein you state that I have been privately contacted by yourselves. Unfortunately I don't seem to be able to see this post here anymore? Should this in fact still be your stance then I must advise that it's a blatant lie as nobody has been in contact with me yet. Only contact has been your post stating that someone will be contacting me.
I would also like to add that I have seen a message posted by yourselves regarding this query wherein you state that I have been privately contacted by yourselves. Unfortunately I don't seem to be able to see this post here anymore? Should this in fact still be your stance then I must advise that it's a blatant lie as nobody has been in contact with me yet. Only contact has been your post stating that someone will be contacting me.
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edwin R's update17 Nov 2021, 18:54
Reviewer Update
I thank you for this latest reply of yours and trust that this issue will soon be resolved.
I would also like to add that I have seen a message posted by yourselves regarding this query wherein you state that I have been privately contacted by yourselves. Unfortunately I don't seem to be able to see this post here anymore? Should this in fact still be your stance then I must advise that it's a blatant lie as nobody has been in contact with me yet. Only contact has been your post stating that someone will be contacting me.
I would also like to add that I have seen a message posted by yourselves regarding this query wherein you state that I have been privately contacted by yourselves. Unfortunately I don't seem to be able to see this post here anymore? Should this in fact still be your stance then I must advise that it's a blatant lie as nobody has been in contact with me yet. Only contact has been your post stating that someone will be contacting me.
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edwin R's updateReviewer Update
17 Nov 2021, 18:57I hereby wish to apologise for the previous post of mine. I have now seen that the last response from Vodacom was the private message to me that they were referring to. Kindly accept my humblest apologies for this previous post of mine. I did try to delete it but unfortunately wasn't able to do so.
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edwin R's update17 Nov 2021, 18:57
Reviewer Update
I hereby wish to apologise for the previous post of mine. I have now seen that the last response from Vodacom was the private message to me that they were referring to. Kindly accept my humblest apologies for this previous post of mine. I did try to delete it but unfortunately wasn't able to do so.
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edwin R's updateReviewer Update
20 Nov 2021, 11:09I wish to advise that Vodacom have now responded and have stated that they have cancelled the subscription. They have also compensated the wife for the problems she has been experiencing while trying to cancel this subscription. I hereby wish to say thank you to those that have finally resolved this issue.
However, I will only be completely at ease that the subscription has been cancelled if, come the 11th December, no further deductions take place. So, am waiting to see what happens then.
But for now, thank you again to those that have apparently managed to cancel this subscription.
However, I will only be completely at ease that the subscription has been cancelled if, come the 11th December, no further deductions take place. So, am waiting to see what happens then.
But for now, thank you again to those that have apparently managed to cancel this subscription.
eR
edwin R's update20 Nov 2021, 11:09
Reviewer Update
I wish to advise that Vodacom have now responded and have stated that they have cancelled the subscription. They have also compensated the wife for the problems she has been experiencing while trying to cancel this subscription. I hereby wish to say thank you to those that have finally resolved this issue.
However, I will only be completely at ease that the subscription has been cancelled if, come the 11th December, no further deductions take place. So, am waiting to see what happens then.
But for now, thank you again to those that have apparently managed to cancel this subscription.
However, I will only be completely at ease that the subscription has been cancelled if, come the 11th December, no further deductions take place. So, am waiting to see what happens then.
But for now, thank you again to those that have apparently managed to cancel this subscription.