Hopeless Customer care
<p>During December 2016 I cancelled one of my Vodacom Contracts, I received confirmation from the call centre operator that he cancelled the contact. The 2 year term of that contact was then over. One of the overqualified persons at Vodacom cancelled one of my current ongoing contracts, I am billed for a prematured cancellation for the amount of R854.92. What is wrong with this people??? Don't they train their people, or can't they simply not read, hear or listen??? I took this matter up today with Vodacom, according to them I must ask my bank to phone them, because they cannot rectify their mistake today it is going to take them 48 hrs to rectify their bad, hopeless, incompetant wor****!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Alteno contacted me, he is attending to this problem, which will be corrected on 1 March 2017. To be very honest I can see that this guy is really trying to sort out this problem. I found it amazing that 1 person is speaking utterly nonsense and 1 person is trying to help. It is anyways the 1st time in my life that I hear that I must go to my bank and ask them to phone Vodacom to rectify Vodacom's mistake as I was told by Licka yesterday. I honestly believe that Vodacom do not give their personel any training at all.
Alteno contacted me, he is attending to this problem, which will be corrected on 1 March 2017. To be very honest I can see that this guy is really trying to sort out this problem. I found it amazing that 1 person is speaking utterly nonsense and 1 person is trying to help. It is anyways the 1st time in my life that I hear that I must go to my bank and ask them to phone Vodacom to rectify Vodacom's mistake as I was told by Licka yesterday. I honestly believe that Vodacom do not give their personel any training at all.