Hopeless, clueless, disjointed service

On Thursday 17th September someone from a call centre called me to sell a Vodacom product and it turns out now wasted my time. The caller told me that delivery of the unit and sim card would be delivered in the next 3 to 5 working days. I am unemployed and trying to gain interviews for jobs but I duly waited at home from Friday last week until today Friday 25th. I called 111 this morning and after waiting through all the irritating options got someone who I explained the problem to. She referred me to ***. After explaining the problem she told me that Rewardsco was the problem and that I should call them on ***. I asked for the person's manager and held on for some minutes and never did get through. I then tried Rewardsco 3 times, a call for which I pay and after automatic answering of the board, held on for several minutes each time and did not get connected. I then called *** again and again asked for a manager. Again I held on for some minutes and got to speak to no-one. I then went onto their web-site where I found an option \to contact Vodacom by e-mail". I compiled a mail and pressed send 10 or even 20 times. Nothing happened. So"