Hopeless call centre!

I have been trying to get Outlook access to my Vodamail account since 15 February. When I phoned I was told that they were aware of the problem but couldn't give a timeline for it to be fixed, other than between 24 and 72 working hours. Two weeks later and still not resolved. Yesterday I was on hold for 32 minutes before the Vodacom call centre answered and today I am 16 minutes in with no reply. Their consultants are utterly clueless when it comes to Vodamail issues and don't even know what the POP3 settings should be.