Hopeless and useless

Did an online upgrade and when I phoned to do the sim swap was told that I was R150 in arrears because of the online upgrade's admin fee. <br> Instructed to do an eft payment which should show within 15minutes, gave them the benefit of the doubt and waited an hour. Payment still not reflecting and now informed that it might take between 4 hours to 2 days to reflect. <br> Should have known that the promise of '4 hours' will be as empty as the '15 minutes', but I am always the sucker, gave it another 5 hours, still nothing.<br> The above took me a total of 8 calls and the African Dream is still resounding in my ears. <br> Why allow clients an online service if it takes days to have a phone activated.<br> I have been a loyal Vodacom client for many years and have never been in arrears, surely the measly R150 could have been added to my account for payment at the end of the month?<br> <br>