NS
NESHEIRA S

1 reviews | Active since Jun 2017

14 Jun 2017, 09:19

Hopeless and pathetic customer care

<p>I took out a new contract, in addition to the 4 contracts I already have with Vodacom, on 11 April 2017. I'm yet to receive the iPad I ordered! After diligently following up on the delivery of the device, I was eventually told that the specific iPad had been discontinued and I had been asked to choose another iPad, which i did - 3 weeks ago! Upon following up again today - as I hear absolutely nothing from the store - I receive yet more excuses but no one can give me a concrete answer as to why I still haven't received the iPad. On the customer care page on Vodacom's website, you do not even have the option to email them anymore - they have temporarily discontinued the email option - I wonder why. Can someone at Vodacom let me know if I will ever receive the iPad or if I'm just wasting my time - as I've been doing for the past months - in even trying to get an answer from you!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jun 2017, 09:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team