1 reviews | Active since Jun 2017
Hopeless and pathetic customer care
<p>I took out a new contract, in addition to the 4 contracts I already have with Vodacom, on 11 April 2017. I'm yet to receive the iPad I ordered! After diligently following up on the delivery of the device, I was eventually told that the specific iPad had been discontinued and I had been asked to choose another iPad, which i did - 3 weeks ago! Upon following up again today - as I hear absolutely nothing from the store - I receive yet more excuses but no one can give me a concrete answer as to why I still haven't received the iPad. On the customer care page on Vodacom's website, you do not even have the option to email them anymore - they have temporarily discontinued the email option - I wonder why. Can someone at Vodacom let me know if I will ever receive the iPad or if I'm just wasting my time - as I've been doing for the past months - in even trying to get an answer from you!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
