Hopeless

<p>I have had an account for years. I am unhappy with the service and asked to cancel my contract. I have had nothing but disappointment in their service. I get charged for this account different amount each month even though I'm not using the contract. No one can tell me why the amounts change. The contract was said to be cancelled but yet they still debiting me. I requested cancellation from 2015 and it was cancelled only last month and they can't tell me why. I want my money back. ...</p>