Hope you will be able to assist me

Item: Vodacom
Rating: 1
Author: Annette Janse van Rensburg

Hi.

I requested vodacom to cancel my BI wireless 8mbp uncapped bussiness line with vodacom since November last year 2019, but with no luck. I have moved to a new place, I requested a transfer, but they were not able to do that and now they have billed me for that as well.

My acc number is as follows ***8-0.

I also want to cancel the outbound tranfer, due to the fact that they were not able to tranfer because of technical issues at my complex at Stonehenge Nelspruit.

I will appreciate your response.

Kind regards Annette

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Replies (1)

Vodacom's replyOfficial

11 Jul 2020, 11:24

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply11 Jul 2020, 11:24

Official