JM
John M
1 reviews | Active since Nov 2011
01 Sept 2026, 13:11
HooperTV ****
I received a R10.00 per day charge on my Vodacom bill for a "HooperTV" subscription. Apparently I clicked incorrectly on a pop-up ad and this activated the subscription.
How can a reputable provider like Vodacom allow these hidden and excessive charges from a single click, without a clear Subscription process?
Vodacom is all to happy to earn there commission without decent process or warning.
On VodaPay they have option to block these content, but it just give a Error Message when trying to activate the block. Very convenient for them.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Sept 2026, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2026, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Sept 2026, 12:16Dear John,
We have been attempting to contact you ***, to no avail. Our reason for calling was to confirm that feedback was provided to you by Roderique under reference ***. Content services cancelled and blocked.
We hope that you have a good day further.
Regards,
Vodacom Consumer Website Team
We have been attempting to contact you ***, to no avail. Our reason for calling was to confirm that feedback was provided to you by Roderique under reference ***. Content services cancelled and blocked.
We hope that you have a good day further.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2026, 12:16
Official
Dear John,
We have been attempting to contact you ***, to no avail. Our reason for calling was to confirm that feedback was provided to you by Roderique under reference ***. Content services cancelled and blocked.
We hope that you have a good day further.
Regards,
Vodacom Consumer Website Team
We have been attempting to contact you ***, to no avail. Our reason for calling was to confirm that feedback was provided to you by Roderique under reference ***. Content services cancelled and blocked.
We hope that you have a good day further.
Regards,
Vodacom Consumer Website Team
Best regards,