Hooked Vodacom ****

Unknown to me I have had a 'subscription' of R10.00 EVERY DAY being taken off my Vodacom account since 16 January 2020 for a Hooked 'service'. Based on other HelloPeter/online reviews, Vodacom has known about this **** but seemingly has deliberately chosen to let the Hooked subscriptions go off its customer's accounts without doing any thing about it.

I view this as Vodacom being complicit in theft. At the very least I believe Vodacom has failed to protect its customers. It has clearly known for some time about this ****. Furthermore, for some reason Vodacom's call center agents have not been properly briefed about this ****. The call centre agent I spoke to could not provide me with any information about where this hooked subscription service comes from and how the 'service' is initiated.

I have to reiterate that I did not knowingly subscribe to any hooked subscriptions or service.

I feel this is a breach in trust by Vodacom for letting this hooked subscription **** continue. It should issue warnings about known ****s such as this and how they occur so that its customers can better avoid them. I believe Vodacom should be liable for the costs incurred by its customers for this known **** - and expect all airtime I have lost to be reimbursed by Vodacom.

Lastly, I have to say that Vodacom makes it is almost impossible to get through to a live agent in a call centre. One has to go through numerous 'self service' options, which are both time consuming and irritating. Definitely NOT what I would call good customer service.