HOOKED & *****ED

<p>After upgrading for the 1st time in years 12/10/2016, I thought we on a good wicket, upgrading 2 contracts & having 2 data contracts remaining as is. I was told that the insurance dept will contact me as we no lontger had insurance on our previous contracts. 2 weeks later no call however my son was out & unfortunately his phone is ******. Immediately the 1st thing the follwoing morning we blocked the device 05/11/2016 - imei ********** ********** . Yes we understand it is not insured however to continue paying a contract for 2 years without a device & a 2 week old contract makes no sense... I went to the store twice with no feed back,phoned various times last speaking to Ayanda at H/O with no joy & trying to get some help from theinsurance dept is laughable... however I get sent an SR ref on 29/11/2016 1 missed call & that is that!!!!! SR - A2-1Z4L-L5Q17P.... After the very difficult year we have experiemnced I am about to pull my hair out & my colleague recommends "HELLOPETER" to put the cherry on the top, the tablet packs up ()screen goes blank etc) we handed that in yesterday & today we told someone sat on it & we must pay R1700... There is no meeting half way yet millions are thrown away on gifts & prizes or donations, madness I do not understand as you are not able to assist me in anyway!!!!! Your staff are not escalating customer dissatisfaction to team leaders or supervisors or anyone with some sort of savvy. I will investigate & make 100% sure that "I CAN CANCEL ALL 4 CONTRACTS" </p> <p> </p> <p>TOTALLY LET DOWN & UNHAPPY</p>