Honour your Offer!

I upgraded my contract on the 6th December 2018 via the Retentions (Online) Department, after I requested Vodacom to transfer my contract to post-paid once the contract ended. The reason I upgraded, as opposed to moving to post-paid, is due to the offer provided to me by the Retentions call-centre agent. This offer included 15Gb Data, 1200 anytime mins on a Red Classic + contract, all for R499 per month. I accepted the offer as it was close to the Telkom contract that I intended porting my number for.

The new package was activated shortly after upgrading, yet I noticed that I did not receive the pro-rata 15Gb data for December 2018. I called into the Red call centre during December 2018, and was advised by the agent, after she retrieved and heard the recording of my 'upgrade' call that I was advised that the monthly 15Gb data will begin from the 1st January 2019. I was comfortable with this response.

However, it is the 1st January 2019, and I noticed that I was allocated far less than 15Gb data this month!!!

Please can this be looked into, and a solution provided? I find it strange that an offer cannot be honoured without me having to check on a monthly basis!