1 reviews | Active since Aug 2017

08 Aug 2017, 10:12

Honesty is NOT your best policy

<p>About a month ago i had a lady contact me about bettering my contract where i would be paying a little less on the 3 numbers i have. Sounded great as i only have a data contract with vodacom and since my dad passed on i've had to help my mom out so i'm unable able to take a full contract anyway.... So i agreed to upgrade as long as i would be paying less i was cool about it as i need to make ends meet.... sad part of this whole deal was that the consultant did NOT mention once they would be charging me an admin fee on ALL numbers.... I'm sorry but if this was the case and i was told - i would of immediately had told her i would not be able to upgrade .... the admin fee is more than what i am paying monthly.... Vodacom you are NOT being honest with your customers - which is not fair as i have been your customer for 21 years!!!! DISGUSTED!!! I WANT A REFUND.... i have a reference of my call placed today.... very disappointed ;-(</p>

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Replies (4)
Vodacom
Vodacom's reply08 Aug 2017, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Aug 2017, 13:44
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

's update25 Aug 2017, 08:27
Reviewer Update
Attention: RENZO Please contact me.... my account was debited and that is not what you discussed with me... HIGHLY DISAPPOINTED :-(
's update18 Sept 2017, 13:49
Reviewer Update
I'm utterly disgusted on how this issue has not yet been resolved!!!!! please urgently advise on this matter, Renzo you said i could get hold of you via hello peter but im still waiting.....