mM
monrayp M
1 reviews | Active since Nov 2016
13 Jul 2022, 10:03
Honestly the worst service and still unresolved.
Very frustrated and really angry with the poor service I've received. It's more blatant lies than anything else. As a result I'm now at with a device and contract which i didn't want. I've tried cancelling with probably close to 7 different people all with the same wrap sheet that they're the be all and end all that will solve my problems for me. Needless I'm now outside of the cooling off period sick with this device and contract and still waiting for the magical couriers to get back to me. Honestly if this is how you treat long standing customers then it really is time to look at moving my business elsewhere.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Jul 2022, 12:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jul 2022, 12:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mM
monrayp M's updateReviewer Update
02 Aug 2022, 12:59I still don't have a resolution and it's almost 2 months later.
I've now been passed over to another department for the umpteenth time only for nothing to happen again.
Come and collect your device and cancel the contract.
This is utterly unacceptable and unthinkable that a long-standing client needs to jump through these kinds of hoops.
I've now been passed over to another department for the umpteenth time only for nothing to happen again.
Come and collect your device and cancel the contract.
This is utterly unacceptable and unthinkable that a long-standing client needs to jump through these kinds of hoops.
mM
monrayp M's update02 Aug 2022, 12:59
Reviewer Update
I still don't have a resolution and it's almost 2 months later.
I've now been passed over to another department for the umpteenth time only for nothing to happen again.
Come and collect your device and cancel the contract.
This is utterly unacceptable and unthinkable that a long-standing client needs to jump through these kinds of hoops.
I've now been passed over to another department for the umpteenth time only for nothing to happen again.
Come and collect your device and cancel the contract.
This is utterly unacceptable and unthinkable that a long-standing client needs to jump through these kinds of hoops.