MM
Magdalena M
1 reviews | Active since Sept 2012
13 Nov 2024, 19:47
Home wifi suddenly not working and no explanation
Day 7 with no wifi, I have logged multiple complaints and have phoned multiple times, my phone data works, my mifi router works so why is my home wifi suddenly not working? I get told it the area, however my parents stay in the same area, 800m from me and if I plug my router in there it works why?! I can't put my sim in my mifi router it doesn't work, I also can't transfer the data yet I am still expected to pay the full amount month end when I can't even use my wifi?! Just so by the way I have stayed at the same address for over a year so why now suddenly is it not working?!
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Replies (2)
Vodacom's replyOfficial
14 Nov 2024, 07:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2024, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MM
Magdalena M's updateReviewer Update
14 Nov 2024, 11:52Please note that I am customer facing so I can not take phone calls before 4.30. I had one consultant try phoning me on the 11th at 11:08, I couldn't answer. No call back after that.
Also please advise will I still have to pay the full amount month end or do I atleast get some discount seeing as this is not my fault but yours?
Also please advise will I still have to pay the full amount month end or do I atleast get some discount seeing as this is not my fault but yours?
MM
Magdalena M's update14 Nov 2024, 11:52
Reviewer Update
Please note that I am customer facing so I can not take phone calls before 4.30. I had one consultant try phoning me on the 11th at 11:08, I couldn't answer. No call back after that.
Also please advise will I still have to pay the full amount month end or do I atleast get some discount seeing as this is not my fault but yours?
Also please advise will I still have to pay the full amount month end or do I atleast get some discount seeing as this is not my fault but yours?