Home WIFI

I ordered home Wifi online . everything went well. How ever the guy from Ram gets here and finds out that i do not have An Id and then they went away with it.. I called Ram. They said there is no othet way but a passport and ID since i dont have. Both at the moment and they will not accept a copy. I called vodacom and they also cannot help. So now im being transfered from pillar to post. No 1 is helping me to cancel because im gonna pay for something im not using. Ive been waiting for 5days for this delivery.