Home router damaged

Horrible customer service from vodacom and will never recommend any of my friends and family I recently had a frustrating experience with Vodacom's customer service. I had taken out a home router contract with them, and the router started giving me problems. I visited a Vodashop for repairs in January 2025, and they replaced the router. However, in June, I started experiencing issues again and was advised to take it to the store for repairs.

To my surprise, I received a call from the store saying the router wasn't repaired and I had to pay R1200 for repairs. I was never informed about the additional cost beforehand, and I'm still within the warranty period. I'm extremely dissatisfied with the lack of communication and poor service. I expect better from Vodacom, especially considering the contract I have with them.