kW
kobus W

1 reviews | Active since Jul 2011

02 Nov 2024, 12:13

Home lte disaster by vodacom

Signed up for the home lte 100mb service.

Worked fine on day 1. Now the internet comes and goes, unable to work as calls keep on dropping, rdp's keep on disconneting.

It is rather pathetic and i want to either have a working connection, get what i pay for. Or vodacom can take their contracf and shove it.

This is now the first step as per Icasa reccomendations to get this resolved.

Dont know how icasa let vodacom keep on selling this **** service. Bit this is South africa, so guess it ahould be expected.

Let me know, will be sending to icasa next week if not resolved or cancelled without penalties.

0
Replies (3)
Vodacom
Vodacom's reply04 Nov 2024, 07:56
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

kW
kobus W's update12 Nov 2024, 10:52
Reviewer Update
Thanks

Yes I will return the router for the cancellation as soon as I am able to.

Thanks
kW
kobus W's update08 Dec 2024, 12:51
Reviewer Update
Spoke to Romeo onaha the manager at the store i gor the router from. He is not willing to assist.

Please let me know what to do now. I am not going back to the store as they are useless.