Home internet not activated 13 days after delivery of router

Never have I thought that I would need to write a bad review for a company on this website .

I was happy with the product and quick service in activating my contract and receiving the installation . Then my router and black box for home internet has been delivered 22/01/2025 and when the guys who installed it left they said the wifi will be working whithin an hour . Since then I have called everyday , but they keep saying my router doesn't pick up - that it can't be connected - it needs to be configurated . Tickets have been logged with no attention to it - or so it seems from my side .I call Vodacom more than once a day and the support staff ,although very friendly and willing to assist , can't help me - all they say is - "we will escalate your ticket . "

on Saturday 01/02/2025 the maintenance team checked everything on site and said everything is now working fine and the back office will activate it on same day . Its now 3 days and 5 calls later again .

The only person to ever call me back out of their own was the retentions department after I told them that I am considering cancelling before the wifi has ever been active , but they could also not help me .

This is a back office/ second line support problem . These guys work remotely and don't call you to help you and I think they are weeks behind with their work . The tickets logged don't get attention . This is what I have gathered in my 2 weeks being a client without service .