Home Internet 50Mbps FUP false advertising.

Item: Vodacom
Rating: 1

I have a Home Internet 50Mbps FUP, been having issues where I don't even get 5Mbps, I cannot rely on it I end up buying data from other network in order to work from home, plus you can never get hold of anyone to assist you, you are given the run around. I am paying for a service that's not even a service. What do I do cause I can't cancel cause I will be charged for that yet they not delivering the 50Mbps they promised.

Helpful (0)

Replies (3)

's updateReviewer Update

05 Sept 2026, 20:30

Let's see if they even care to reply here. Probably they don't care as long as they receive there money every month for no support or a service they advertise.

's update05 Sept 2026, 20:30

Reviewer Update

Let's see if they even care to reply here. Probably they don't care as long as they receive there money every month for no support or a service they advertise.

Vodacom's replyOfficial

06 Sept 2026, 07:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply06 Sept 2026, 07:56

Official

's updateReviewer Update

09 Sept 2026, 18:22

My speed was ok for a few days back to square one. Its crazy, can someone please contact me.

's update09 Sept 2026, 18:22

Reviewer Update

My speed was ok for a few days back to square one. Its crazy, can someone please contact me.