Home Fibre Off with no help

Once again being disappointed by the service delivery. My internet stopped working on the evening of the 5th, the morning of the 6th phoned and reported the problem to the fibre "help" line and was told the problem would be escalated. It is now the morning of the 8th and there has been no feedback and no internet. Now having to resort to this platform with this kind of commentary because it's the only time they will actually do something about the problem. Getting really sick of this.