Home Data query

<p>it sadens me to resort to reporting my incident here. I have a home data device which i have had installed at my house for around 6 years. We have a 5gig night and 5gig day bundle which costs us around R260.00 a month. Over the last 3 months we have gotten bills of R1000.00 second month R1800.00 and to date on our current month R500.00. What is funny is that for 1.5 months we have completely switched off our data unit until Vodacom can explain why so much money is being deducted off our account. So its rather alarming to have such high bills with no device even being switched on. We logged a query with Vodacom 1.5 months ago and have still not gotten a resolution to our account. When we call, they say oh it wil take another 14days. This is unacceptable as money is quickly taken on debit order but when a query is logged no response is given. Vodacom has always been suffiecient, but their "new system" is failing them terribly, and any query logged is being blamed on this system. This is not acceptable!!!!!!</p>