mO
martin O

1 reviews | Active since Mar 2015

02 Mar 2015, 16:08

Hollow promises

On the 9th on Jan 2015 I went to our local vodashop in Malelane to upgrade my data contract.<br> I had decided to go for the 5gb 5gb night owl 1TB external had drive (free gift) package and was excited at vodacom's brilliant new deal.<br> <br> A few days later my router had arrived ready for collection and I was very pleased to have it before month end. Set it up at home and everything worked great. <br> <br> Now note that I specifically pointed to the contract with nightowl time as it is the most cost effective idea for me.<br> <br> Came 1st of Feb and i realised i had received the 5gb data but no nightowl time. Upon inquiry they said that they thought it would be best if i had a top up data package which excludes nightowl data. Why didn't they just phone me to find out before hand. <br> <br> I was then promised it would be rectified 1st of march, so i mustered my patience and waited. It is now the 2nd of march and still no night owl.<br> <br> on top of it all i did not receive my 1tb external hard drive but a smaller 500gb hdd and no compensation for my loss which was their fault.<br> <br> I want this contract cancelled asap no excuses. I'm fed up with this and even though i worked there, vodashop malelane wil not see me again.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 16:27
Official
Hello MartinO1990,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team