holding for an hour to claim

<p>i need to understand why you have a callcenter... like really WHy? i called in to check my claim and i m put on for an what seems like an hour, actually i m still holding even now, Jannien answeres...silent half the the time...then she puts me on hold again, no reason why..before she does, she tells me i must drive to midrand to get the form i handed in, and send to her... why... i not happy at all, i m susings someones phone to call in, this means i must borrow people cellphones just to call in the line and i get this? i went to vodaworl becoz i thought i would get better service, actually its worse. now she hund up.. how nice :( now i must call again. i will be moving to another servie provider after this. i dont want to deal with you any more</p>