NL
Nasreen Leach-Joubert

1 reviews | Active since Aug 2017

05 Apr 2018, 08:28

Hogwash or Brain wash?

I was advised that any unused data on my new contract data would roll over for 4 months. But my online account shows it will only roll over for one month. I was advised by the service consultant that the conversation was recorded and there was no need for a reference number and that this was all the proof i need. Please assist.

0
Replies (1)
Vodacom
Vodacom's reply05 Apr 2018, 08:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team