SG
Stanley G

1 reviews | Active since Jul 2011

22 Aug 2017, 15:38

Hlonie Moloko aka Lucky - You Rock

My phone started Barring all my incoming calls. Been calling the Call Centre for the last two day. First it was a network issue. Then it was a phone problem. Then I was told they (Busiwa) will do a network synchronisation and I should switch off the phone for an hour. Still no resolve. Was told that was all they could do and I should take it to a Vodacom repair shop. Went highly frustrated to Cresta Vodacom repair shop. Consultant most unhelpful. Then Lucky the assistant manager assisted. He phone the call center and listen to what had all been done. He then entered the network settings.... clicked network synchronization, had me switch my phone off for one minute. AND wait for it. Problem solved. I even got an SMS saying my phone had been synchronized with the network. Well done Lucky. Call center agents can really learn a thing or two. Never been so glad to have someone at Vodacom assist me so efficiently. WELL DONE

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Replies (1)
Vodacom
Vodacom's reply22 Aug 2017, 15:46
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team