1 reviews | Active since Oct 2016

10 Oct 2016, 14:53

HITTING BRICK WALLS

<p>Conveniently, the Vodacom Cancellations department is not answering the phones after holding for 10 minutes. The Upgrades department answered in less than 1 minute. Not hiding my frustration, the woman in Upgrades was not helpful and eventually gave me a false cancellation email address. Shocking service. I be reversing all debit orders.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Oct 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Oct 2016, 10:01
Official

Morning Jennifer,

Your matter has been resolved.

Regards,

Cassandra

Best regards,