PP
Petrus P
1 reviews | Active since Nov 2016
14 Aug 2020, 09:41
History repeats itself
We have now logged 5 queries with Vodacom, since March 2020, and no feedback whatsover. When they respond on HelloPeter, they state they will contact you, then send an email, when you reply on the email, nothing happens.
Please note we will be removing the sim card with immediate effect until this matter is resolved. We have also been referred to the NCC, pending investigation.
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Vodacom's replyOfficial
14 Aug 2020, 10:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Aug 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team