His attribute as a manager shocking.(behaviour)

Morning please assist these are quick jobs being done in our phones. In Jan<br> I took my phone for repairs in Fourways repair center. The issue was the<br> phone not charging so they alluded to me saying the battery is dead<br> firstly, the phone just turning a year in that month they said the warranty<br> for battery ended 6 months ago. I then said that fine get it fixed,6 days<br> later I decided to make a follow up why has it taken so long then then said<br> its lying in front desk it was not even given to the technician yet the<br> lady said I am taking now personally at the back I will call you once the<br> done. It was imperative for me to get the phone due that I was traveling<br> the Thursday! When I was given the phone I was showed its charging, however<br> when I received the first call that day I could not hear the person or the<br> to hear me I always has to put the phone on speaker to talk clearly in my<br> conversations. Now the phone refusing charging as I was in Hospital I could<br> not rush there since I was weak still, though last week my hubby drove me there<br> and the phone was booked inn to be repaired then yesterday I went to<br> collect the phone they allude I have a charge of R427.00 NOW in Jan