Highway *******

In November 2024, I changed from a business account to a private account. In December 2024, I settled the business account in full. None of my details have changed, and Vodacom has had contact with me for over 20 Years. On 25 August 2025, I received a Final Letter of Demand on the business account number with Draft Summons across the letter for R126,47. The letter contains threats of how they will hand me over to debt collectors. I have since December, not received an invoice, statement or any other correspondence re this R126.47. But have received invoices and statements on the new account. I have emailed numerous email addresses at Vodacom, including the email address of the CEO of Vodacom, 5 times with no reply. I paid R126.47 on 29 August 2025. I have today, the 5 September 2025, received a Statement for the business account reflecting a credit of R126.47. I have been threatened with a letter demanding R126.47 that I did not owe in the first place. Today, I phoned Vodacom, and they apologised for the misunderstanding. The service I receive from Vodacom is disgusting and unprofessional, and demands monies that are not entitled to. How long will it take for me to get my money back. Vodacom cannot be allowed to treat long term loyal clients as second rate citizens.