OV
Oscar V
1 reviews | Active since Sept 2017
01 Dec 2020, 06:06
Highly upset
All my years of being loyal... every upgrade has been a nightmare with excuses galore. Upgraded my data from 30 to 300gig on 27th Nov and on 28th Nov I contacted customer service and it was confirmed from 1st Dec I get my new data. I call this morning and get told only 1st jan because its a migration and stuff???? This was a normal upgrade over the app. Oh and each time all I get is a sorry... because there internal politics stuff everything up , a loyal customer must suffer. I'll never ever recommend them nor after this will I ever touch them again. And I will not speak good about them. Years and years of being a client with 2 contracts and I get this nonsense.
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Vodacom's replyOfficial
01 Dec 2020, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
OV
Oscar V's updateReviewer Update
01 Dec 2020, 13:06Still a bunch of nonsense. Never heard so many excuses in my life. But anyways. Canceling contract. And hopefully soon never have to see nor deal with the *********** red team. Rather suffer network issues where the service is good. Internal politics at its best :)
OV
Oscar V's update01 Dec 2020, 13:06
Reviewer Update
Still a bunch of nonsense. Never heard so many excuses in my life. But anyways. Canceling contract. And hopefully soon never have to see nor deal with the *********** red team. Rather suffer network issues where the service is good. Internal politics at its best :)