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Najma E
1 reviews | Active since Jul 2016
10 Jan 2023, 10:35
Highly unsatisfied with Vodacom
I am having endless issues with Vodacom and this has caused me nothing but a whole lot of stress and anxiety. The call centre doesn't seem to know what is going on with my account and I get transferred from one department to the next and the call gets cut during transfers. Agents can never transfer me to a Manger because there is never 1 available and I'm only ever given the option for a call back. Please can someone contact me urgently regarding the billing and conversion of my cell number to prepaid. My contact number is ***.
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Vodacom's replyOfficial
10 Jan 2023, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2023, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Najma E's updateReviewer Update
11 Jan 2023, 13:05I am still awaiting a call back From Vodacom. I called the Call Centre today and it was a nightmare having to get assistance. Can someone please call me.
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Najma E's update11 Jan 2023, 13:05
Reviewer Update
I am still awaiting a call back From Vodacom. I called the Call Centre today and it was a nightmare having to get assistance. Can someone please call me.