Highly poor customer service

I am very disappointed with the service that I have received from Vodacom lately.

I have been unemployed for the past 11 months and have been paying for my account with my UIF money. I recently received a call asking about payment and I stated that I would be paying by the 15th of this month thinking my UIF would be paid in by then. As to date I have not received anything from UIF and Vodacom have softlocked my phones and now I have no way of accessing my e-mails to apply for jobs.

I have been trying to PHONE Vodacom since the 13th of this month to inform them that I had still not received my UIF, but every time I try phone them the phone would ring once and then just cut out. I spoke to a lady this afternoon and she said that Vodacom can't unblock my phones until I pay the outstanding amount.

I believe that the people at Vodacom do not care how long people have been customers with them, to them everyone is just a number. I think this is horrible as I have been a loyal customer for over 15 years.