DS
Domonique S

1 reviews | Active since Jul 2017

27 Jul 2017, 10:41

Highly p###D off customer

<p>I recently took out a contract with Vodacom for the first time - about a month ago.</p> <p>Up till now i have had endless troubles with Vodacom and false adverti*****ts. </p> <p>They advertised on the website a contract - FREE SIM ,CONNECTION - FREE SIM and FREE DELIVERY.</p> <p> </p> <p>This was not the case - First of all i did not recieve a sim card with the phone and i had to go into Vodacom to have my sim card cut so that it could fit into the phone - I paid for this!!!! i have had back and forth phone calls to customer service as my caller ID shows unknown and i can not see who is calling me - the solution to my problem is that i have to pay an extra R 9.50 a month to be able to see who is calling me.... Absolute bulls###t!!!!!!!!!</p> <p> </p> <p>The contract was advertised as R279.00 a month - all inclusive (FREE SIM CONNECTION ect) so now after taking out the contract all these hidden costs arise and the R279.00 becomes more - these extra costs was not explained to me - so the contract special they advertised was entirly FALSE!!</p> <p> </p> <p>I have tried contacting Vodacom with regards to my issue and have emailed more than 15 times!!!</p> <p>Still no one has come back to me..... </p> <p> </p> <p>I am extremely unhappy with Vodacom and considering cancelling my contract and taking this further and False advertising to unsuspecting customers is WRONG!!!!!!</p> <p> </p> <p>Maybye by posting this here someone from Vodacom will contact me to reslove this matter.</p>

0
Replies (4)
Vodacom
Vodacom's reply27 Jul 2017, 11:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jul 2017, 13:58
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Vodacom
Vodacom's reply27 Jul 2017, 13:58
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

DS
Domonique S's update27 Jul 2017, 14:01
Reviewer Update

Thank you Lucian for your quick response, i do appreciate it.

Regards