1 reviews | Active since Aug 2014
Highly irrate customer
Been a customer of vodacom for 15 years, this is not what I had expected. <br> On Sunday the 24 of May 2015 I recieved an sms stating the my number is in the process of been ported. I there after recieved another sms to say my port has been completed to the MTN network. <br> I called Vodacom on the 25th of May 2015 (Monday) I explained my matter to the call centre consultant. She logged the call. I was told that an investigator will be assigned to my problem and they will get back to me in the next 48 hours. <br> <br> While waiting for Vodacom to get back me, I contacted my bank only to find out that someone had hacked into my account and transferred all my funds out. <br> <br> This all started with the port, I was furious and still am. I logged this matter with my bank and opend up a case. Went onto Thursday 28th, still no feed from Vodacom. I called in the call centre still no help from the staff (***********), I then called on Sat (30th) spoke to one of the call centre staff and was told that the port was reversed on the 28th. I questioned the staff as to why n how was the port done? Who will investigate this? Why do we even rica our sims? I get an answer back saying its for government purposes! Whic
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Regards
Vodacom Consumer Website Team
Best regards,
Your enquiry has been received and a consultant will be in contact with you shortly.
Regards
Vodacom Consumer Website Team
Best regards,
