Highly Irate Client: I Just Want to Cancel My Vodacom Contract

I am honestly extremely frustrated with Vodacom.

I requested an early cancellation in March and was told to pay R2,111.14, which I did, and I submitted my proof of payment as instructed. I genuinely believed the contract had been cancelled.

Months later, I discovered Vodacom was still billing me. I was then told that only the tablet/data portion had been cancelled and that the Apple Watch was considered an accessory, something that was never properly explained to me.

Since then, I’ve been sent from customer service to cancellations and back again, with nobody taking ownership of the matter. I have even had to settle an amount with the attorneys just to get the account accessible again.

At this point, I am tired. I don’t want another explanation, another transfer or another number to call. I simply want the remaining contract cancelled.

I want nothing more to do with Vodacom. Please resolve this matter once and for all.