HIGHLY ***********

I called vodacoms upgrade department to cancel my upgrade and apparently they don't know how to do that and they hung up on me twice after which I was referred to the online department (I did my upgrade online) the online department then tells me they don't do that and referred me to the cancellation department who also of course don't do that. Why have a call center that doesn't even a. Know how to help me or b. Know where to refer me. I don't believe my query is that complicated at the very least 1/5 call agents should know what to do. Please educate your agents to know where and how things are done. I am now confident that I will not be renewing my contract with them. Its not worth the high prices.